Contact Us
jonny-jackpot-casino, operated exclusively under jonny-jackpot-nz.com for the New Zealand market, is committed to providing secure, transparent, and responsive customer support in full compliance with New Zealand Gambling Act 2003, the Gambling (Remote Interactive Gambling) Act, and all applicable international standards. The following information ensures that all users can access legally compliant assistance, submit inquiries, or escalate concerns effectively and safely.
Support services are available 24/7 to all players in New Zealand. All communications are managed by qualified support staff, with strict adherence to privacy, data protection, and responsible gambling regulations. jonny-jackpot-casino operates under the oversight of the Malta Gaming Authority (MGA/B2C/370/2017, valid through 2025), the UK Gambling Commission (52894, valid through 2025), and maintains eCOGRA certification (valid through 2025) to assure the highest fairness, integrity, and player protection standards.
By contacting jonny-jackpot-casino through the official website (jonny-jackpot-nz.com), users acknowledge that all support interactions are securely recorded for regulatory and quality assurance purposes. Player rights are protected under the applicable laws of New Zealand and the casino's licensing jurisdictions.
Available Contact Methods (System 1/2, CCoT Optimized)
- Email Support: Contact the support team by email at support@jonny-jackpot-nz.com for all account, technical, or responsible gambling concerns. Responses are provided promptly, with a target reply time of one business day. All correspondence is handled in accordance with the NZ Privacy Act 2020 and GDPR standards.
- Live Chat: Access 24/7 live chat support via the official platform at jonny-jackpot-nz.com. Live chat is recommended for urgent queries and offers immediate connection to certified support agents.
- Online Contact Form: Submit inquiries directly through the secure online form provided below. All fields marked with an asterisk (*) are mandatory to ensure accurate and efficient handling of your request.
- Mailing Address:
Headquarters and legal correspondence:
Cornerstone Business Centre, Mosta, MST1180, Malta
Please note: No in-person NZ office. All official correspondence must be via electronic methods or legal address.
Contact Form (LoT-Compliant, System 1/2)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal Disclaimers & Protective Clauses (System 2, CCoT 2025-Aligned)
- Data Privacy: All personal data submitted through contact channels is processed in compliance with the New Zealand Privacy Act 2020, GDPR, and casino licensing requirements. Information may be retained for regulatory, anti-fraud, and dispute resolution purposes through 2025. Users have the right to access, correct, or request deletion of personal data, subject to legal and regulatory obligations.
- Responsible Gambling Support: jonny-jackpot-casino provides confidential support and referral to responsible gambling resources (e.g., Gambling Helpline NZ). Any requests for self-exclusion, deposit limits, or account restrictions will be processed promptly in line with NZ regulatory requirements and casino policy.
- Dispute Resolution: In the event of unresolved disputes, users may escalate their concerns in writing to support@jonny-jackpot-nz.com. If a mutually satisfactory resolution cannot be achieved, complaints may be submitted to the Malta Gaming Authority or UK Gambling Commission (for relevant matters), or to approved NZ alternative dispute resolution providers. All dispute procedures conform to the requirements of the Gambling Act 2003 and associated NZ regulations, with user rights fully protected through 2025.
- Jurisdiction & Licensing: jonny-jackpot-casino operates for NZ clients under remote gaming licenses issued by the Malta Gaming Authority (MGA/B2C/370/2017, valid 2025) and UK Gambling Commission (52894, valid 2025). The site is owned and managed by White Hat Gaming Limited. All gaming and support services are subject to the laws and regulatory oversight of the listed authorities.
- Brand Usage Restriction: The jonny-jackpot-casino brand and all contact methods detailed herein apply exclusively to the official New Zealand site, jonny-jackpot-nz.com. Support channels for other markets may differ.
Regional Compliance Note: All jonny-jackpot-casino support operations for NZ are subject to the Gambling Act 2003, Gambling (Remote Interactive Gambling) Act, and all relevant NZ regulatory standards. Contact and dispute procedures reflect statutory rights and obligations as of 2025, fully aligned with the requirements of the Department of Internal Affairs and international licensing authorities. For further information regarding your rights or to report a regulatory concern, please contact the NZ Gambling Compliance Office or refer to www.dia.govt.nz.